Q1: HOW Does Your Price Compare With Other Factories? A: As professional forklift manufacturers with over 12 years of production and export experience, we guarantee highly competitive prices.Our expertise ensures you receive more value than from other factories.
Q2: How is Your Delivery Time?
A: Under normal circumstances, we offer immediate delivery of regular machines within 30 days. Our extensive stock of common parts allows for quick dispatch.
For standard forklifts, we ensure swift delivery, and for special orders, we adhere to the confirmed schedules.
We strive to meet your needs promptly and efficiently.
Q3: How Soon Can You Respond to Client Inquiries?
A: Our dedicated team works tirelessly around-the-clock to respond to client inquiries and questions swiftly and efficiently.
We ensure you receive timely answers 24/7.
Q4: Which Payment Terms Can You Accept?
A: We generally accept T/T or L/C terms, and occasionally DP terms.
(1) For T/T terms, a 30% down payment is required in advance, with the remaining 70% settled before shipment or against the original B/L copy for long-term clients.
(2) For L/C terms, we accept a 100% irrevocable L/C without 'soft clauses' from a globally recognized bank, as advised by your sales manager.
Seek advice from the sales manager you work with for specific payment terms.
Q5: Which Incoterms 2010 Terms Can You Work With?
A: As seasoned international traders, we handle all Incoterms 2010 terms, typically working with FOB, CFR, CIF, CPT, and DAP.
Our expertise ensures smooth logistics and compliance with international shipping norms.
Q6: How Long Will Your Prices Be Valid?
A: Our prices remain stable throughout the year, as we prioritize long-term relationships over short-term gains.
We adjust prices only in two scenarios:
(1) Significant fluctuations in the USD:MB exchange rate;
(2) Changes in labor and raw material costs necessitating price adjustments by manufacturers.
Rest assured, we aim to keep our pricing consistent and fair.
Q7: What Logistics Methods Do You Use for Shipment?
A: We offer flexible shipping solutions for our forklifts and MHE products.
(1) For 80% of our shipments, we utilize sea freight to continents like Europe, North America, Africa, South America, the Middle East, Oceania, and Southeast Asia, using containers or RoRo/Bulk shipment.
(2) For nearby countries such as Russia, Mongolia, and Central Asian nations, we transport by road or railway.
(3) For urgent light spare parts, we use international courier services like DHL, TNT, UPS, or FedEx.
These options ensure that your products arrive safely and efficiently.
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