Q1: How does your pricing compare with other manufacturers? A: As professional forklift manufacturers with over 12 years of production and export experience, we ensure that we offeryou more competitive prices than other factories.
Q2: How timely is your delivery?
A: Generally, we can deliver standard machines within 30 days, thanks to our stock of common parts. For custom orders,
we strive to meet the confirmed delivery dates.
Q3: How quickly do you respond to client inquiries?
A: Our diligent and dynamic team is available 24/7, ensuring prompt responses to all client inquiries and questions.
Q4: Which payment terms do you accept?
A: We usually work with T/T or L/C terms, and sometimes DP terms.
(1) For T/T terms, a 30% down payment is required in advance, with the remaining 70% to be settled before shipment or against the copy of
the original B/L for long-term clients.
(2) For L/C terms, we accept a 100% irrevocable L/C without 'soft clauses' from an internationally recognized bank. Please consult with your
sales manager for further advice.
Q5: Which Incoterms 2010 terms do you operate under?
A: As experienced international traders, we handle all Incoterms 2010 terms and typically work with standard terms such as FOB, CFR, CIF, and DAP.
Q6: How long are your prices valid?
A: We are committed to fair pricing, avoiding opportunistic price hikes. Our prices remain stable year-round, with adjustments only in the following cases:
(1) Significant fluctuations in the USD: RMB exchange rate;
(2) Increased manufacturing costs due to rising labor and raw material expenses.
Q7: What logistics options are available for shipment?
A: We offer various shipping methods for forklifts and MHE products:
(1) Approximately 80% of our shipments are by sea to major continents, including Europe, North America, Africa, South America, the Middle East,
Oceania, and Southeast Asia, either via container or RoRo/Bulk shipment.
(2) For neighboring countries like Russia, Mongolia, Kazakhstan, Kyrgyzstan, Tajikistan, Uzbekistan, and Turkmenistan, we ship by road or rail.
(3) For urgent light spare parts, we utilize international courier services such as DHL, TNT, UPS, or FedEx.
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