Q1: How Does Your Price Compare With Other Manufacturers? A: As experienced forklift manufacturers with over 12 years in production and export, we assure you that our prices are highly competitive.We guarantee more favorable pricing compared to other factories.
Q2: What Is Your Delivery Time?
A: Typically, we can deliver regular machines within 30 days due to our stocked common parts, allowing for prompt dispatch.
For standard forklifts, we ensure quick delivery, and for special orders, we strive to meet the agreed delivery date.
We always aim to fulfill orders within the confirmed timeframe.
Q3: How Quickly Can You Respond to Client Inquiries?
A: Our dedicated and energetic team is available 24/7 to respond to client inquiries and questions promptly.
Our response time is exceptionally fast, ensuring continuous support.
Q4: What Payment Terms Do You Accept?
A: We generally accept T/T, L/C, and sometimes DP terms.
(1) For T/T terms, a 30% down payment is required upfront, with the remaining 70% settled before shipment or against the copy of the original B/L for long-term clients.
(2) For L/C terms, we accept a 100% irrevocable L/C without 'soft clauses' from an internationally recognized bank. Please consult with your sales manager for details.
Q5: What Incoterms 2010 Terms Do You Work With?
A: As seasoned international operators, we handle all INCOTERMS 2010 terms, typically working with standard terms such as FOB, CFR, CIF, CP, and DAP.
Q6: How Long Are Your Prices Valid?
A: As a customer-focused and fair supplier, we maintain stable prices throughout the year, adjusting only in specific circumstances:
(1) Significant changes in the USD: MB exchange rate.
(2) Adjustments in manufacturing costs due to increased labor and raw material expenses.
Q7: What Are Your Shipping Methods?
A: We utilize various transportation options to ship forklifts and other MHE products:
(1) For 80% of shipments, we use sea transport, either by container or RoRo/Bulk shipment, to all major continents including Europe, North America, Africa, South America, the Middle East, Oceania, and Southeast Asia.
(2) For neighboring countries such as Russia, Mongolia, Kazakhstan, Kyrgyzstan, Tajikistan, Uzbekistan, and Turkmenistan, we ship via road or railway.
(3) For urgent light spare parts, we use international courier services like DHL, TNT, UPS, or FedEx.
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