Q1: How Does Your Pricing Compare With Other Manufacturers? A: With over 12 years of production and export experience, we are dedicated to offeringyou more competitive prices than other manufacturers.
Q2: What Is Your Delivery Timeframe?
A: Under normal circumstances, we can promptly deliver standard machines within 30 days due to a steady stock of common parts.
For special orders, we aim to meet the confirmed delivery dates promptly.
Q3: How Quickly Do You Respond to Client Inquiries?
A: Our dedicated and dynamic team is available 24/7, ensuring swift responses to inquiries round the clock.
Q4: What Are Your Acceptable Payment Terms?
A: We primarily work with T/T or L/C terms, and can sometimes accept DP terms.
(1) For T/T term, a 30% advance payment is required, with the remaining 70% settled before shipment or against the copy of the original B/L for long-term clients.
(2) For L/C term, we accept 100% irrevocable L/C from an internationally recognized bank. Consult your sales manager for details.
Q5: Which Incoterms 2010 Do You Work With?
A: As seasoned international exporters, we handle all INCOTERMS 2010 terms, typically working with FOB, CFR, CIF, and DAP.
Q6: How Long Are Your Prices Valid?
A: We pride ourselves on maintaining stable pricing throughout the year, making adjustments only under two conditions:
(1) Significant fluctuations in USD: MB exchange rates.
(2) Adjustments in labor and raw material costs by manufacturers/factories.
Q7: What Shipping Methods Do You Use?
A: We utilize various transportation methods to ship forklifts and other MHE products, including:
(1) By sea for 80% of our shipments, reaching continents like Europe, North America, Africa, South America, Middle East, Oceania, and Southeast Asia, via container or RoRo/Bulk shipment.
(2) By road or railway for nearby countries such as Russia, Mongolia, Kazakhstan, Kyrgyzstan, Tajikistan, Uzbekistan, and Turkmenistan.
(3) By international courier services like DHL, TNT, UPS, or FedEx for urgent, lightweight spare parts.
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