Q1: How does your price compare with other factories? A: As professional forklift manufacturers with over 12 years of production and export experience, we assure you of our competitive pricing.We offer more competitive prices than other factories.
Q2: How is your delivery time?
A: Under normal circumstances, we can deliver regular machines to our clients within 30 days due to our substantial stock of common parts.
For standard forklifts, we ensure rapid delivery, and for special order requests, we strive to meet the agreed-upon delivery date.
Rest assured, we make every effort to fulfill your order promptly.
Q3: How soon can you respond to client inquiries?
A: Our dedicated and dynamic team works tirelessly around the clock to respond to client inquiries and questions.
We ensure prompt and continuous communication.
Q4: Which payment terms can you accept?
A: We generally work with T/T or L/C terms, and sometimes DP terms.
(1) For T/T terms, a 30% down payment is required in advance, with the 70% balance settled before shipment or against the copy of the original B/L for long-term clients.
(2) For L/C terms, we accept a 100% irrevocable L/C without 'soft clauses' from an internationally recognized bank. Please consult your sales manager for further details.
Q5: Which Incoterms 2010 terms can you work with?
A: As seasoned international players, we handle all INCOTERMS 2010 terms, typically working with FOB, CFR, CIF, CP, and DAP.
Q6: How long will your price be valid?
A: As a considerate and reliable supplier, we maintain stable pricing throughout the year. Price adjustments occur only in the following scenarios:
(1) Significant fluctuations in the USD:MB exchange rate.
(2) Manufacturer adjustments due to rising labor and raw material costs.
Q7: What logistics options do you offer for shipment?
A: We offer various transportation methods for shipping forklifts and other MHE products.
(1) For 80% of shipments, we use sea transport to main continents including Europe, North America, Africa, South America, the Middle East, Oceania, and Southeast Asia, either by container or RoRo/Bulk shipment.
(2) For neighboring countries such as Russia, Mongolia, Kazakhstan, Kyrgyzstan, Tajikistan, Uzbekistan, and Turkmenistan, we provide road or railway transportation.
(3) For urgent light spare parts, we use international courier services like DHL, TNT, UPS, or FedEx.
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