Q1: How Do Your Prices Compare with Other Manufacturers? A: As professional forklift manufacturers with over 12 years of production and export experience, we assure you that we offer morecompetitive prices than other factories.
Q2: What is Your Delivery Timeframe?
A: Generally, we can ensure immediate delivery of standard machines within 30 days due to our stocked common parts. For custom orders,
we strive to deliver as per the confirmed date.
Q3: How Quickly Do You Respond to Client Inquiries?
A: Our dedicated and dynamic team operates 24/7 to promptly address client inquiries and concerns.
Q4: What Payment Terms Do You Accept?
A: We typically accept T/T or L/C terms, occasionally DP terms.
(1) Under T/T terms, a 30% down payment is required upfront, with the remaining 70% settled before shipment or upon receipt of the original
B/L for long-term clients.
(2) Under L/C terms, a 100% irrevocable L/C without "soft clauses" from a recognized international bank is acceptable. Consult your sales manager for
further guidance.
Q5: Which Incoterms 2010 Terms Do You Work With?
A: As adept international operators, we handle all Incoterms 2010 terms, typically working with FOB, CFR, CIF, CP, and DAP.
Q6: How Long Are Your Prices Valid?
A: We are committed to stable pricing throughout the year, adjusting only in response to:
(1) Significant fluctuations in the USD:MB exchange rate.
(2) Manufacturer price adjustments due to rising labor and raw material costs.
Q7: What Logistics Options Do You Offer for Shipment?
A: We provide a variety of shipping options for forklifts and other MHE products:
(1) For 80% of shipments, we use sea transport to major continents including Europe, North America, Africa, South America, the Middle East,
Oceania, and Southeast Asia, via container or RoRo/Bulk shipment.
(2) For neighboring inland countries like Russia, Mongolia, and various Central Asian nations, we utilize road or rail transport.
(3) For urgent light spare parts, we use international courier services like DHL, TNT, UPS, or FedEx.
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