Q1: How does Your Price Compare With Other Manufacturers? A: As a professional forklift manufacturer with over 12 years of production and export experience, we guarantee to offer more competitive prices than other manufacturers.You can expect better value from us compared to other factories.
Q2: How is Your Delivery Time?
A: Generally, we can deliver standard machines to our clients within 30 days thanks to our stock of common parts. For special orders, we strive to meet the confirmed delivery dates.
With our efficient stock management, regular forklifts are dispatched promptly, and special requests are handled with utmost priority.
For custom orders, we make every effort to deliver by the agreed date.
Q3: How Soon Can You Respond to Client Inquiries?
A: Our dedicated team, comprised of diligent and dynamic professionals, is available 24/7 to respond to client inquiries and questions promptly.
We ensure timely and efficient communication with all our clients.
Q4: Which Payment Terms Can You Accept?
A: Typically, we work with T/T or L/C terms, and occasionally DP terms as well.
(1) For T/T terms, a 30% down payment is required in advance, and the remaining 70% balance is settled before shipment or against the copy of the original B/L for long-term clients.
(2) For L/C terms, we accept a 100% irrevocable L/C without "soft clauses" from an internationally recognized bank. Please consult your sales manager for specific details.
(2) An irrevocable L/C without "soft clauses" from an internationally recognized bank is accepted. Consult your sales manager for further guidance.
advice from the individual sales manager whom you work with.
Q5: Which Incoterms 2010 Terms Do You Work With?
A: As a sophisticated international player, we handle all INCOTERMS 2010 terms, commonly working with terms such as FOB, CFR, CIF, CP, and DAP.
Our extensive experience ensures smooth transactions under various trade terms.
Q6: How Long Will Your Price be Valid?
A: We are a fair and consistent supplier, maintaining stable prices throughout the year. Adjustments are only made under two conditions:
1. Significant fluctuations in international currency exchange rates.
2. Increased labor and raw material costs leading to manufacturer price adjustments.
We aim to provide reliable pricing while accommodating market changes.
Q7: What Logistics Options Do You Offer for Shipment?
A: We offer diverse shipping options for our forklifts and MHE products, including:
1. Sea freight for 80% of our shipments, reaching continents such as Europe, North America, Africa, South America, the Middle East, Oceania, and Southeast Asia, either by container or RoRo/Bulk shipment.
2. Road or rail transport for neighboring countries like Russia, Mongolia, Kazakhstan, Kyrgyzstan, Tajikistan, Uzbekistan, and Turkmenistan.
3. International courier services like DHL, TNT, UPS, or FedEx for urgent, lightweight spare parts deliveries.
Our comprehensive logistics solutions ensure timely and secure delivery of your orders.
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