Q1: How does your pricing compare with other manufacturers? A: As a seasoned forklift manufacturer with over 12 years of production and export experience, we are committed to offering you highly competitive prices compared to other factories.We assure you of a cost advantage that stands out in the market.
Q2: What can clients expect regarding delivery time?
A: Generally, we ensure prompt delivery of standard machines within 30 days due to our ample stock of common parts. This enables us to
deliver standard forklifts swiftly and accommodate special order requests with timely precision as per our agreed schedule.
We strive to meet our delivery commitments consistently.
Q3: How quickly do you respond to client inquiries?
A: Our dedicated and dynamic team is available around the clock, 24/7, to ensure prompt responses to all client inquiries and concerns.
You can count on our unwavering support at any time.
Q4: What payment terms do you accept?
A: We typically work with T/T or L/C terms, and occasionally DP terms.
(1) For T/T terms, a 30% down payment is required upfront, with the remaining 70% due before shipment or against the copy of
the original B/L for long-term clients.
(2) For L/C terms, we accept a 100% irrevocable L/C without 'soft clauses' from an internationally recognized bank. Please consult with
your sales manager for tailored advice.
Q5: Which Incoterms 2010 terms are you familiar with?
A: As an experienced international entity, we adeptly handle all Incoterms 2010 terms, with a focus on common terms such as FOB, CFR, CIF, CP, and DAP.
Our expertise ensures seamless international transactions.
Q6: How long will your quoted prices remain valid?
A: We maintain a stable pricing policy throughout the year, adjusting prices only under two circumstances:
(1) Significant fluctuations in international currency exchange rates affecting USD:MB.
(2) Increases in labor and raw material costs impacting manufacturing prices.
We pride ourselves on being a fair and consistent supplier.
Q7: What logistics options do you offer for shipment?
A: We offer versatile shipping solutions for forklifts and other MHE products.
(1) For 80% of shipments, we utilize sea freight to all major continents including Europe, North America, Africa, South America, the Middle East, Oceania, and Southeast Asia, via container or RoRo/Bulk shipment.
(2) For neighboring countries such as Russia, Mongolia, Kazakhstan, Kyrgyzstan, Tajikistan, Uzbekistan, and Turkmenistan, we offer road or rail transport.
(3) For urgent light spare parts, we use international couriers like DHL, TNT, UPS, or FedEx to ensure swift delivery.
Our logistic solutions are designed to meet your diverse shipping needs efficiently.
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