Q1: How Do Your Prices Compare With Other Manufacturers? A: As a seasoned forklift manufacturer with over 12 years of production and export experience, we confidently offeryou highly competitive pricing compared to other factories.
Q2: What Is Your Typical Delivery Time?
A: Under normal circumstances, we can dispatch regular machines within 30 days due to our abundant stock of common parts.
For standard forklifts, we ensure swift delivery, and for special orders, we strive to meet our committed delivery dates.
Q3: How Quickly Do You Respond to Client Inquiries?
A: Our dedicated and dynamic team works around the clock, ensuring prompt responses to client inquiries and questions.
Q4: What Payment Terms Do You Accept?
A: We typically accept T/T or L/C terms, and occasionally DP terms.
(1) For T/T terms, a 30% advance down payment is required, and the remaining 70% must be settled before shipment or against the copy of the original B/L for long-term clients.
(2) For L/C terms, we accept a 100% irrevocable L/C from an internationally recognized bank without 'soft clauses.' Consult your sales manager for advice.
Q5: Which Incoterms 2010 Terms Do You Utilize?
A: As a proficient global player, we handle all INCOTERMS 2010 terms, typically working with FOB, CFR, CIF, CP, and DAP.
Q6: How Long Is Your Price Valid For?
A: We are committed to stable pricing throughout the year, adjusting only under two conditions:
1. Significant fluctuations in the USD: MB exchange rate.
2. Adjustments in machine prices by manufacturers due to rising labor and raw material costs.
Q7: What Logistics Options Do You Offer for Shipment?
A: We provide multiple transportation options for forklifts and other MHE products:
1. For 80% of shipments, we utilize sea transport to all major continents, including Europe, North America, Africa, South America, the Middle East, Oceania, and Southeast Asia, using container or RoRo/Bulk shipment.
2. For neighboring countries like Russia, Mongolia, Kazakhstan, Kyrgyzstan, Tajikistan, Uzbekistan, and Turkmenistan, we offer road or railway transport.
3. For urgent light spare parts, we use international courier services like DHL, TNT, UPS, or FedEx.
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