Q1: How does your pricing compare with other manufacturers? A: As seasoned forklift manufacturers with over 12 years of production and export expertise, we ensure to offer you highly competitive prices.This enables us to provide more value for your investment compared to other factories.
Q2: What is your typical delivery time?
A: Under normal circumstances, we can promptly deliver regular machines within 30 days since we maintain a substantial stock of common parts.
For standard forklifts, our delivery times are incredibly swift, and we strive to meet special order demands within the confirmed timeframe.
Q3: How quickly do you respond to client inquiries?
A: Our dedicated and dynamic team operates around the clock, ensuring prompt responses to all client inquiries and questions.
Q4: What payment terms do you accept?
A: Generally, we work with T/T or L/C terms, and occasionally DP terms.
(1) For T/T terms, a 30% down payment is required upfront, with the remaining 70% due before shipment or against the original B/L for long-term clients.
(2) For L/C terms, we accept a 100% irrevocable L/C from a globally recognized bank without any 'soft clauses.' Please consult with your sales manager for specific details.
Q5: Which Incoterms 2010 terms do you work with?
A: As a professional and experienced international player, we can handle all Incoterms 2010 terms, commonly working with FOB, CFR, CIF, CP, and DAP.
Q6: How long is your price valid?
A: We pride ourselves on being a fair and flexible supplier, maintaining stable prices throughout the year. Price adjustments are only made under two conditions:
(1) Significant fluctuations in the USD: MB exchange rate;
(2) Increases in labor and raw material costs prompting adjustments by manufacturers/factories.
Q7: What logistics methods do you use for shipment?
A: We utilize various transportation tools to ship forklifts and other MHE products.
(1) For 80% of our shipments, we use sea transport to major continents like Europe, North America, Africa, South America, the Middle East, Oceania, and Southeast Asia, either by container or RoRo/Bulk shipment.
(2) For neighboring inland countries such as Russia, Mongolia, Kazakhstan, Kyrgyzstan, Tajikistan, Uzbekistan, and Turkmenistan, we use road or railway transportation.
(3) For urgent light spare parts, we utilize international courier services, including DHL, TNT, UPS, and FedEx.
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