Q1: How Do Your Prices Compare With Other Manufacturers? A: As professional forklift manufacturers with over 12 years of production and export experience, we assure you that we offer more competitive prices than other factories.
Q2: What Is Your Delivery Time?
A: Under normal circumstances, we can immediately deliver standard machines within 30 days. Thanks to our ample stock of common parts, we can ensure quick delivery for standard forklifts. For special orders, we strive to meet the confirmed date.
Q3: How Quickly Do You Respond to Client Inquiries?
A: Our dynamic and dedicated team operates 24/7 to promptly respond to client inquiries and questions.
Q4: What Payment Terms Do You Accept?
A: Generally, we accept T/T or L/C terms, and sometimes DP terms.
(1) For T/T terms, a 30% down payment is required upfront, with the remaining 70% balance settled before shipment or against the copy of the original B/L for long-term clients.
(2) For L/C terms, we accept a 100% irrevocable L/C without 'soft clauses' from an internationally recognized bank. Please consult with the sales manager assigned to you.
Q5: Which Incoterms 2010 Terms Do You Work With?
A: As seasoned international professionals, we handle all INCOTERMS 2010 terms, typically working with terms like FOB, CFR, CIF, CP, and DAP.
Q6: How Long Are Your Prices Valid?
A: As a reliable and fair supplier, we maintain stable prices throughout the year. We only adjust prices based on two factors:
(1) Significant fluctuations in the USD: MB exchange rate.
(2) Adjustments in machine prices by manufacturers due to increased labor and raw material costs.
Q7: What Shipping Methods Are Available?
A: We offer multiple transportation methods for shipping forklifts and other MHE products.
(1) For 80% of our shipments, we utilize sea transport to all major continents, including Europe, North America, Africa, South America, the Middle East, Oceania, and Southeast Asia, via container or RoRo/Bulk shipment.
(2) For neighboring countries such as Russia, Mongolia, Kazakhstan, Kyrgyzstan, Tajikistan, Uzbekistan, and Turkmenistan, we offer road or railway transport.
(3) For urgent light spare parts, we use international courier services like DHL, TNT, UPS, or FedEx.