Q1: How does your pricing compare with other factories? A: As professional forklift manufacturers with over 12 years of production and export experience, we are committed to offeringyou more competitive prices than other factories.
Q2: What is your delivery time?
A: Under normal circumstances, we can deliver regular machines within 30 days, thanks to our stock of common parts. For standard forklifts,
we ensure prompt delivery, and for special orders, we strive to meet your requested date as confirmed.
we also aim to fulfill deliveries as per agreed timelines for special orders.
Q3: How quickly can you respond to client inquiries?
A: Our dedicated and dynamic team operates 24/7, ensuring swift responses to all client inquiries and questions.
We prioritize timely communication at all times.
Q4: What payment terms do you accept?
A: We generally accept T/T or L/C terms, and occasionally DP terms.
(1) Under T/T terms, a 30% down payment is required in advance, with the 70% balance payable before shipment or upon presentation
of the original B/L for long-term clients.
(2) For L/C terms, we accept a 100% irrevocable L/C without 'soft clauses' from an internationally recognized bank. Please consult
your sales manager for specific advice.
Q5: Which Incoterms 2010 terms can you handle?
A: As seasoned international traders, we handle all Incoterms 2010 terms, commonly working with FOB, CFR, CIF, CP, DAP, and more.
We adapt to various terms to meet your needs.
Q6: How long are your prices valid?
A: As a reliable supplier, we maintain stable pricing throughout the year, adjusting only in two situations:
(1) Significant fluctuations in the USD:MB exchange rate due to international currency movements;
(2) Adjustments in manufacturing costs due to rising labor and raw material expenses.
costs, resulting in necessary price changes.
Q7: What logistics methods do you use for shipment?
A: We employ various transportation methods for shipping forklifts and other MHE products.
(1) For 80% of our shipments, we use sea freight to all major continents, including Europe, North America, Africa, South America, the Middle East,
Oceania, and Southeast Asia, either via container or RoRo/Bulk shipment.
(2) For neighboring countries like Russia, Mongolia, and Central Asian nations, we use road or rail transport.
(3) For urgent light spare parts, we offer international courier services such as DHL, TNT, UPS, or FedEx.
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