Q1: How does your pricing compare with other factories? A: As professional forklift manufacturers with over 12 years of production and export experience, we assure you that we offermore competitive pricing than other factories.
Q2: How efficient is your delivery time?
A: Under general circumstances, we can promptly deliver regular machines to our clients within 30 days. Thanks to our stocked common parts,
we can achieve swift delivery for standard forklifts. For special order requests, we strive to meet the confirmed delivery dates.
Q3: How quickly do you respond to client inquiries?
A: Our dedicated and dynamic team works 24/7 to ensure swift responses to all client inquiries and questions.
Q4: Which payment terms do you accept?
A: We usually work with T/T or L/C terms, and sometimes DP terms.
(1) On T/T terms, a 30% down payment is required in advance, and the 70% balance is settled before shipment or against the copy of the original B/L for long-term clients.
(2) On L/C terms, we accept a 100% irrevocable L/C without "soft clauses" from an internationally recognized bank. Please consult your individual sales manager.
Q5: Which Incoterms 2010 terms do you operate under?
A: As seasoned international players, we handle all INCOTERMS 2010 terms, typically working with terms like FOB, CFR, CIF, CP, and DAP.
Q6: How long is your pricing valid?
A: As a considerate supplier, we maintain stable pricing throughout the year, adjusting only for two reasons:
(1) Significant variances in the USD:MB rate due to international currency exchange fluctuations.
(2) Adjustments from manufacturers/factories due to rising labor and raw material costs.
Q7: What logistics methods do you use for shipment?
A: We can transport forklifts and other MHE products using various methods:
(1) For 80% of our shipments, we use sea transport to major continents like Europe, North America, Africa, South America, the Middle East, Oceania, and Southeast Asia, either by container or RoRo/Bulk shipment.
(2) To neighboring inland countries such as Russia, Mongolia, Kazakhstan, Kyrgyzstan, Tajikistan, Uzbekistan, and Turkmenistan, we send by road or railway.
(3) For urgently needed light spare parts, we use international courier services like DHL, TNT, UPS, or FedEx.