Q1: How Does Your Pricing Compare With Other Factories?
A: As professional forklift manufacturers with over 12 years of production and export experience, we assure you of highly competitive pricing compared to other factories.
We guarantee to offer you more competitive prices than other factories.
Q2: How Efficient is Your Delivery Time?
A: Under normal circumstances, we can deliver regular machines to our clients within 30 days due to our stock of common parts.
For standard forklifts, we ensure quick delivery. For special order requests, we strive to meet the confirmed delivery date.
We aim to meet delivery timelines for special orders as confirmed.
Q3: How Quickly Do You Respond to Client Inquiries?
A: Our diligent and dynamic team works around the clock, ensuring prompt responses to client inquiries and questions.
Our team is available 24/7 to respond to all client inquiries.
Q4: What Payment Terms Do You Accept?
A: Typically, we operate on T/T or L/C terms, and occasionally on DP terms.
(1) For T/T terms, a 30% advance payment is required, with the 70% balance due before shipment or against the copy of the original B/L for long-term clients.
For long-term clients, settlement against the copy of the original B/L is available.
(2) For L/C terms, we accept a 100% irrevocable L/C without 'soft clauses' from a recognized international bank. Seek advice from your sales manager.
Consult your sales manager for detailed advice.
Q5: Which Incoterms 2010 Terms Do You Use?
A: We are adept in handling all INCOTERMS 2010 terms and commonly operate on standard terms like FOB, CFR, CIF, CP, and DAP.
We are proficient in all Incoterms 2010 terms, usually working with FOB, CFR, CIF, CP, and DAP.
Q6: How Long Are Your Prices Valid?
A: As a considerate and customer-friendly supplier, our prices remain stable throughout the year, only adjusting based on two situations:
We adjust prices under two conditions:
(1) Significant fluctuations in the USD: MB exchange rate;
(2) Adjustments in machine prices by manufacturers due to rising labor and raw material costs.
Q7: What Logistics Methods Do You Use for Shipment?
A: We offer versatile shipping options for forklifts and other MHE products.
(1) 80% of our shipments are sent by sea to major continents such as Europe, North America, Africa, South America, the Middle East, Oceania, and Southeast Asia, via container or RoRo/Bulk shipment.
Our sea shipments cover all major continents, using containers or RoRo/Bulk methods.
(2) For neighboring countries like Russia, Mongolia, Kazakhstan, Kyrgyzstan, Tajikistan, Uzbekistan, and Turkmenistan, we use road or railway transport.
(3) For urgent, light spare parts, we utilize international courier services like DHL, ***, UPS, or FedEx.
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