Q1: How does your pricing compare with other manufacturers?
A: As professional forklift manufacturers with over 12 years of production and export experience, we guarantee to offer more competitive prices than other factories.
Q2: What is your typical delivery time?
A: Generally, we can deliver regular machines within 30 days due to our extensive stock of common parts, allowing prompt shipment of standard forklifts. For special orders, we strive to meet the confirmed delivery dates.
Q3: How quickly do you respond to client inquiries?
A: Our dedicated and dynamic team works around the clock to ensure we respond to client inquiries and questions promptly.
Q4: What payment terms do you accept?
A: We typically accept T/T and L/C terms, and occasionally DP terms.
(1) For T/T terms, a 30% down payment is required, with the remaining 70% settled before shipment or against the original B/L for long-term clients.
(2) For L/C terms, we accept a 100% irrevocable L/C without 'soft clauses' from an internationally recognized bank. Please consult your sales manager for details.
Q5: Which Incoterms 2010 terms do you work with?
A: As experienced international players, we handle all INCOTERMS 2010 terms, mainly working with FOB, CFR, CIF, CP, and DAP.
Q6: How long is your pricing valid?
A: Our pricing remains stable throughout the year, adjusting only in the following scenarios:
(1) Significant fluctuations in USD: RMB exchange rates;
(2) Increases in labor or raw material costs impacting manufacturing prices.
Q7: What logistics options are available for shipment?
(1) For 80% of shipments, we deliver by sea to continents such as Europe, North America, Africa, South America, the Middle East, Oceania, and Southeast Asia, using containers or RoRo/Bulk shipment.
(2) For neighboring countries like Russia, Mongolia, Kazakhstan, Kyrgyzstan, Tajikistan, Uzbekistan, and Turkmenistan, we deliver by road or railway.
(3) For urgent light spare parts, we use international courier services like DHL, ***, UPS, or FedEx.
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